The Price must be paid without setoff or deduction. All Prices are subject to change at any time until a Sale Contract is confirmed by us. Payment must be effected through our current payment platform of choice.
Products displayed on our Platform or otherwise disclosed may not be available or be exactly as described. We will use our best endeavours to ensure that Product details, descriptions, images and prices are correct at the time the relevant information is entered into the system or disclosed to you. However, to the extent permitted by law, we do not warrant that the descriptions or other content available on the Platform or otherwise disclosed are accurate, complete, reliable, current, or error-free.
- Product Prices may change region to region and due to a variety of factors, including without limitation promotional events or new offerings.
- All Products are subject to availability.
- We reserve the right to refuse to sell or supply Products to any person, for any reason, at our sole discretion.
Our Products and any samples which are provided to you are for your personal use only. You must not sell or resell any of the Products, or samples, that you purchase or otherwise receive from us. You must not supply them to anyone else, whether or not for reward.
Cancellation of Order
- We may cancel or reduce your Products without notice if we believe, in our sole discretion, that:
- you are hostile or discourteous towards us;
- you initiate credit card chargebacks or dispute/claims without valid cause.
- We may also cancel a Product or part of Products for any of the following reasons:
- the Product or item(s) for the Product is no longer available;
- there was difficulty in processing payment information;
- delivery to the address was not possible;
- a duplicate order for a Product was placed;
- the Product was cancelled with your consent; or
- any other reasonable reason.
- If your Product is cancelled, you will be contacted to explain the reason for the cancellation and (if applicable) the appropriate amount will be refunded via your original payment method.
- You may not cancel an order without our prior written consent, which may be withheld at our sole discretion and provided on a case by case basis.
Title to Goods: we retain the legal ownership of any Products until the latter of the dispatch of the Products to you or when full payment for the Products is received by us. The legal ownership of the Products will immediately revert to us if we refund any such payment to you.
Delivery Timeframe: any delivery times quoted to you are indicative only. Products may be delivered in one or more parts. To the extent permitted by law, we do not accept any liability whatsoever for delayed delivery caused by any third-party.
Risk of Loss: Risk in the Products will pass to you upon delivery to you.
Receipt of Products: Upon delivery of the Products, you must inspect the Products for any shortage or quality issues. You will be deemed to have accepted the Products and waived the right to make any claim unless you notify us in writing within 14 days of receiving the Products. If we have provided you with more Products than what you ordered, you must also notify us and return the surplus Products to us (we will bear the shipping costs).
- Returns are only with our prior written consent, which may be withheld at our sole discretion and provided on a case by case basis.
- If you have received the wrong Products, any item is damaged or your order does not arrive please contact us immediately (and no longer than 14 days from receipt of the Products) and give a full detailed description of the problem / damage, as well as your name, contact number or email and order number. We will then determine how best to resolve your problem.